About Charles Berg Enterprises, Inc.

Charles Berg Experience – Charles Berg is a fourth-generation family owned and operated business. In January 2017, they celebrated 50 years in the heating and air conditioning business. Today, Charles Berg’s daughter, Cindy LaCoste, and her husband, Kevin, run the day-to-day business. They have high standards set in policies created decades ago by the founder, Charles Berg, including to be honest, friendly, kind, and courteous, and do things right the first time. 

“My dad raised me with these values,” said Cindy, “and we’ll never change. I won’t be satisfied until my customers are satisfied.”

2. Equipment – Purchasing a heating and air conditioning unit based solely on price may cost you more in the long run. There are plenty of low-cost and low-end units on the market, do not expect them to be as efficient or last as long as a quality, name brand unit. Some units only last a few years, while others may last for more than a decade. A quality unit will come with a good warranty and great efficiency ratings. Furthermore, a new equipment’s efficiency and life expectancy can be greatly impacted by the procedures used to install it. Charles Berg Enterprises is committed to following manufacture guidelines and industry stands to ensure your unit meets the efficiency ratings stated and continues running for many years. 

Charles Berg Equipment – Lennox and Trane are the perfect matches for Charles Berg Enterprises. Since 1895, Lennox has been on a continuous quest to reinvent home comfort. Today, that pursuit takes shape in many innovative ways: precise and energy-efficient air conditioners, the quietest high-efficiency furnaces, heat pumps, Wi-Fi enabled thermostats, air handlers, air cleaners, small space comfort systems, boilers and more. 

While Trane air conditioners work efficiently and quietly to keep you cool and comfortable all year long. Trane takes home comfort to the next level with variable speed technology with air conditions that intuitively adjust to your heating and cooling needs. 

3. People - The people who own, manage, and work at a HVAC company are the most important piece of the puzzle. It’s getting more difficult to find experienced and dependable HVAC technicians, as well as customer-centered team members. Quality equipment isn’t as good if it isn’t serviced or installed properly. When contacting a heating and air conditioning company, it all begins with your first phone call. When considering which company to hire, ask yourself if everyone has been friendly and happy to listen to your needs or were they only happy to get you scheduled and off the phone? 

Charles Berg People- At Charles Berg Enterprises, people make the difference. With the owners leading by example and always reachable, customers receive great customer service. When you call Charles Berg Enterprises, you will reach a friendly customer team representative. When a technician comes to your home to service your equipment, you’ll get another honest, knowledgeable, friendly, customer service representative. All employees are carefully screened and trained to serve the customer at the highest level. You deserve to be treated honestly, fairly and with integrity. Do not settle for less than Charles Berg Enterprises. 

4. Company Policies - It’s unlikely you’ll be able to look at the HVAC company’s policies and procedures; however, you want a company that has policies promoting excellent customer service from start to finish. Listen for and look for the evidence of old-school values during your call and in their marketing materials: the customer is always right, listing is more important than talking, yes sir, yes ma’am, we understand your problem and we’ll be there today to help you. Lastly, can you speak directly to the owner of the company? 

Charles Berg Policies – Charles Berg was named a Dave Lennox Premier Dealer. Only dealers who achieve and continue to meet the very highest standards of professionalism and customer satisfaction earn the status of a Dave Lennox Premier Dealer. 

This generation of the Charles Berg team believes in principle-centered policies like honesty, fairness, kindness, promptness, and guaranteed satisfaction. These beliefs coupled with product knowledge and vast experience, lead to years and years of satisfied customers who continue to call on Charles Berg Enterprises year after year. 

Our number one policy guiding all our work—We won’t be satisfied until our customers are satisfied. 

5. Reviews and Testimonials - Today, it is easier than ever to find reviews and testimonials about the companies you’re considering. While readying, it’s important to read between the lines. Be suspect of a company that has only 5-star reviews, especially if they don’t have very many. Even great companies often have a couple 4-star ratings. Make sure to find reviews on different platforms and websites and look for reviews by people who have been using the company for years.

Charles Berg Reviews and Testimonials - When choosing an air conditioning and heating contractor, we at Charles Berg Enterprises believe it is important to consider what clients have to say. Charles Berg Enterprises has proudly earned many great reviews, ratings, and testimonials from a number of sources. We encourage you to ask your neighbors about us. Over 50 years serving Gainesville, we have a great reputation. 

You'll find below a few customer testimonials sharing their experiences working with the staff at Charles Berg Enterprises. Additionally, please read our reviews on Google and Facebook. We are committed to keeping your home and your business comfortable. Call us today to discuss your system.